CLIENT STORY: Tri-County Office on Aging – A Journey of Support
CLIENT STORY: Tri-County Office on Aging – A Journey of Support
A Journey of Support: How the Tri-County Office on Aging Makes a Real Difference
Sometimes life changes in an instant. A fall, a moment of impact, a phone call—those seconds split life into “before” and “after.” And in the opening moments of “Tri-County Office on Aging – A Journey of Support,” we meet someone who knows that shift all too well.
Tim’s voice is calm, steady, almost matter-of-fact as he shares the story that changed everything:
“I broke my neck back in 1992 in a sporting accident and paralyzed with my shoulders down. So in my case, I need assistance with everything with daily living.”
It’s a line that lands with the weight of lived experience. Eating, bathing, shifting in bed—things most of us do without thinking—suddenly require constant support. Yet this story isn’t just about loss or difficulty. It’s also about what happens next: the people, the programs, and the care that step in to lift someone up when the world tilts sideways.
This is the heart of Tim’s journey, and it’s where the Tri-County Office on Aging (TCOA) enters the frame—not as an agency on paper, but as a partner in daily life.
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The Accident That Changed Everything
When Tim talks about the day his accident happened, there’s no dramatics, just truth. A split second turned into a permanent spinal cord injury, and suddenly the basics of life became complicated.
He needed help with:
– Getting in and out of bed
– Meals and supplement drinks
– Massages to prevent pain and stiffness
– Mobility and a ramp to safely exit his home
– Daily caregiving support
It’s a lot. For anyone. For any family.
And like many people dealing with a new disability, the challenges don’t land on one person—they ripple outward. For Tim, that circle has grown smaller over the years. He explains it quietly:
“Right now it’s just my mom and I. My brother passed away a few years ago, and it’s like TCOA picked up the slack.”
That one sentence captures so much. Grief. Responsibility. Relief. And the need for someone—anyone—to help carry the load.
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Where TCOA Steps In
The Tri-County Office on Aging doesn’t show up with a one-size-fits-all plan. They show up with people—caseworkers, caregivers, coordinators—who learn your name, your needs, your rhythms.
For Tim, that support looks like:
– Consistent caregivers who help with the essentials
– Regular check-in calls from his caseworker
– Home care services tailored to his needs
– Back massages that make pain manageable
– Practical resources, from nutrition support to new equipment
– A mobility ramp that brought independence back into his routine
Tim puts it simply, and sincerely:
“I can’t think of no other organization like Tri-County that has stepped in and assisted us within every area that was needed.”
It’s not just help. It’s partnership. It’s presence. It’s someone in your corner.
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The MIChoice Waiver: An Open Door to Care
At the center of Tim’s support is the MIChoice Waiver Program—a Medicaid program designed to help people stay in their homes instead of nursing facilities. For Tim, this program has been nothing short of life-changing.
He describes MIChoice as “Like an open book.”
Meaning: If he needs something, he can ask. If his situation changes, someone helps him figure out the next step. There’s no judgment. No confusion. Just communication.
Tim explains:
“If you need assistance with something, you call, talk to your caseworker—mine is great.”
And that’s a big deal, because so many people don’t even know help exists.
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The Hidden Challenge: Not Knowing What to Ask For
One of the strongest messages Tim shares is that many people miss out not because they’re unqualified—but because they’re unaware.
“A lot of people with disabilities or older people, they don’t know. And if you don’t know, and you know how to ask, you don’t get anything.”
TCOA tries to bridge that gap by:
– Educating families
– Checking in regularly
– Asking questions proactively
– Helping people understand what they qualify for
Because getting help shouldn’t be complicated.
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Life with TCOA: More Than Surviving
With all the support TCOA brings, Tim says something that stands out:
“Our program never ends because I really enjoy it. I like everything about it.”
That’s not something you often hear about social services. But TCOA isn’t just meeting needs—they’re improving quality of life. They’re helping Tim live, not just get by.
A typical day for him includes:
– Morning caregiving
– Meals and supplements
– Mobility help
– Massage therapy
– Afternoon check-ins
– Time with family
The assurance that if something goes wrong, help is one call away
It’s stability. It’s dignity. It’s peace of mind.
At its core, TCOA is about showing up for people. Not with fanfare. Not for recognition. But because everyone deserves support, and no one should navigate life’s hardest moments alone.
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Final Thoughts: Community Makes the Difference
Tim’s story shows what happens when compassion meets connection. When programs are built around people. When caregivers and caseworkers treat clients like family.
“I wouldn’t want to be with no other organization like Tri-County because they’ve just been wonderful to us.”
For anyone facing a disability, caring for a loved one, or simply not sure where to start, the Tri-County Office on Aging is ready to help—just like they were for Tim.
Because sometimes the biggest difference is knowing someone is there.
And sometimes, as Tim says, that alone is “a blessing.”