client experience

There’s much more to engaging your customers than just getting them interested in your product or service. They should be wanting to come back for more.

Learning about your customers and their interests is essential to keeping them engaged with your brand.

So how do you engage and retain customers in an omnichannel environment? Keep reading this post for real-world examples of online and offline customer engagement or check out the infographic below for a guide to setting a successful online vs. offline customer engagement strategy. (more…)