The past year has completely changed the way most people do business. From as drastic as shuttering in-person offices to something as simple as requiring masks before entering, there isn’t an industry out there that hasn’t been affected by the COVID-19 pandemic.

And just as businesses have been impacted, so have their customers. In-person shopping has gone to the wayside, and customer loyalty is being tested more than ever. In fact, over 30% of people admitted they would walk away from a brand they used to love after one bad experience. All this to say, customer experience is so important to your brand’s success in this new environment.

To learn more about customer experience across the globe as well as what you can learn from customer’s needs, check out the infographic on the importance of CX below.

Customer experience infographic with illustrations

Sarah Hollenbeck is a writer and marketing specialist from Austin, Texas. She specializes in helping businesses better understand and reach their target audience in a variety of industries.