In this episode, 2nd Brain Collective wraps up the season and reflects on our story and our podcasts so far.
In the studio with us for this special episode is Chris Buck from CJBuck Consulting. Thank you, Chris for joining us!
A little bit about Chris, in his own words:
I am a native Philadelphian – born, raised and educated. I was fortunate enough to land a job out of college with a company that rewarded my hustle and hard work. While it wasn’t glamorous, they taught very sound business lessons. I learned that taking care of your employees is critical if you expect them to give exceptional service on your behalf. Doing this successfully gives you the reputation as a great place to do business. As word of mouth spreads, you earn new and repeat customers. Your business grows and profits soar as a result. I firmly believe that most businesses focus too hard on the profits first, and try to back into the rest. If you don’t hire good employees and deliver great service, you simply won’t get there.
Living by this philosophy, along with a lot of hard work, allowed me to become a corporate officer in fourteen years – joining the top 1/2 percent of the 70,000 employees in this multi-branded, global, $14 billion company.
My career took me from Philadelphia to Seattle to Toledo to Lansing. It is impossible to express the lessons I’ve learned trying to conduct the same business model in a mega-city, a tech town during the dot-com craze and the Midwest under the shadow of the “big three” as manufacturing jobs shrunk to an all-time low. But I can tell you this – I hired great people, kept it fun, recognized top performers, delivered great customer service…and the business grew. Everywhere.
